We collect only the data reasonably needed for a clear and lawful purpose and protect it throughout its lifecycle.
Who we are and scope
Aptiun is a brand of Afaq Digital Solutions for Information Technology. This policy applies to aptiun.com, contact and service request forms, and personal data processed when we deliver digital solutions.
Data we collect
- Identity and contact details such as name, email, telephone number, and organization.
- Project or request details, correspondence, and attachments supplied by the user.
- Limited technical data such as browser, device, IP address, and security logs.
- Usage data and optional cookies where the user has given the relevant consent.
Purposes and lawful basis
- Responding to enquiries, preparing proposals, performing contracts, and providing support.
- Operating and securing the website, preventing abuse, and improving performance.
- Meeting legal and accounting duties and protecting rights and legal claims.
- Sending marketing communications with consent and an accessible opt-out.
Sharing with third parties
We do not sell personal data. We may share the minimum necessary data with hosting, email, analytics, payment, or professional service providers where needed and subject to appropriate confidentiality and security obligations. We may also disclose data where lawfully required by a competent authority.
International transfers
Where a service requires a provider outside Saudi Arabia, we apply the appropriate legal and contractual safeguards and assess protection before transfer in accordance with the Personal Data Protection Law and its regulations.
Retention and deletion
We retain data only for as long as necessary for the purpose for which it was collected or for an applicable legal or contractual period. It is then securely deleted or anonymized. The exact period varies by request, contract, and accounting or legal obligation.
Security
- Need-to-know access and role-based permissions.
- Appropriate technical and organizational controls against unauthorized access, alteration, or loss.
- Incident review, remediation, and notification where required by law.
- Periodic review of systems and providers proportionate to risk.
Your rights
- To be informed of the lawful basis and purpose of collection.
- To request access to and a copy of your personal data.
- To request correction, completion, or updating.
- To request destruction or withdraw consent where processing relies on it, subject to legal exceptions.
Cookies
We use necessary cookies to operate the website and remember language and appearance preferences. Non-essential analytics or marketing cookies are enabled only in accordance with the choices offered to the user. Preferences can be changed through the cookie tool or browser settings.
Contact, complaints, and updates
To exercise a right or ask a privacy question, contact info@aptiun.com. We may verify identity and will respond within the applicable legal period. We may update this policy as services or legal requirements change and will show the revision date and highlight material changes where appropriate.